Frequently Asked Questions (FAQ)
Do you ship worldwide?
Yes! We deliver worldwide with safe packaging and trusted partners including DHL, FedEx, UPS, Aramex, TNT, and more.
How long will international delivery take?
International orders are typically delivered within 5–12 business days, depending on the destination and customs processing.
Are there any import duties or taxes?
Yes. Customs and import duties are the responsibility of the buyer. Please check with your local customs office for details.
What is your return policy?
Returns are accepted within 7 days of delivery for unused items in their original packaging.
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after we receive your returned item.
How do I initiate a return?
Contact our support team via email, phone, or WhatsApp. We will provide instructions and the return address.
What payment methods are accepted?
We accept Visa, MasterCard, PayPal, and Bank Transfers. All payments are processed securely.
Is it safe to pay on your website?
Absolutely! Eshi’s Heaven uses SSL encryption and trusted payment gateways to ensure your payment information is secure.
How can I contact customer support?
Our support team is available 24/7 via Phone, WhatsApp, or Email to assist you with orders, returns, or inquiries.
Can I track my order?
Yes! After your order is shipped, you will receive a tracking number to monitor your package with the courier.
How do I choose the correct size?
Each product page includes a detailed size chart. Please measure yourself carefully and compare before placing your order.
Do I need an account to make a purchase?
No, guest checkout is available. Creating an account allows you to track orders, save addresses, and checkout faster.
Can I update my shipping address after placing an order?
Address changes are only possible before your order is shipped. Contact us immediately if you need to update your shipping details.
