Eshi’s Heaven Policy

1️⃣ Privacy Policy

Effective Date: 10/09/2025

At Eshi’s Heaven, your privacy is our top priority. This policy explains how we collect, use, and protect your information.

Information We Collect:

  • Personal Details: Name, email, phone, address, and account details.
  • Payment Information: Credit/debit card, PayPal, or bank transfer information, securely processed.
  • Device & Usage Information: IP address, browser type, pages visited, clicks, and other analytics.
  • Cookies & Tracking: Cookies, pixels, and similar technologies for website optimization and personalized marketing.

How We Use Your Information:

  • Process orders and deliveries.
  • Send order updates, invoices, and promotional offers (if opted in).
  • Improve website, services, and product offerings.
  • Prevent fraud, unauthorized access, and illegal activity.

Data Sharing:
We may share your information with:

  • Trusted shipping partners (DHL, FedEx, UPS, Aramex, TNT).
  • Payment processors to ensure secure transactions.
  • Marketing partners, only if you opt-in.

Your Rights:

  • Access, update, or correct personal information.
  • Request deletion of personal data.
  • Withdraw consent for marketing emails anytime.

Data Security:
We use industry-standard encryption, secure servers, and access controls to protect your data.

Children’s Privacy:
Our website is not intended for children under 13. We do not knowingly collect information from minors.

2️⃣ Terms & Conditions

Welcome to Eshi’s Heaven! By accessing our website, you agree to these terms:

Account Responsibilities:

  • You must provide accurate and up-to-date information.
  • Keep your password and account details confidential.

Orders & Payments:

  • All orders are subject to acceptance and availability.
  • Payment options include Visa, MasterCard, PayPal, and Bank Transfer.
  • Prices, promotions, and availability may change without prior notice.

Shipping & Delivery:

  • We are not responsible for delays caused by customs, weather, or carrier issues.
  • Risk of loss transfers to the customer upon shipment for international orders.

Intellectual Property:

  • All content, images, logos, and text are the property of Eshi’s Heaven.
  • Unauthorized use is strictly prohibited.

Limitation of Liability:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our liability is limited to the amount paid for the purchased products.

Governing Law:

  • These terms are governed by the laws of Bangladesh.

3️⃣ Refund & Return Policy

Satisfaction Guaranteed

Eligibility for Returns:

  • Products must be unused and in original packaging.
  • Requests must be made within 7 days of delivery.
  • Proof of purchase is required.

Return Process:

  1. Contact our support team via email, phone, or WhatsApp.
  2. Receive a return authorization.
  3. Ship the product back using a trusted courier.
  4. Refunds processed within 5–7 business days after receiving the return.

Exclusions:

  • Personalized or perishable items.
  • Items damaged due to misuse or negligence.

Refund Options:

  • Original payment method or store credit (customer choice).
  • Refunds may take longer during holidays or peak seasons.

4️⃣ Shipping Policy

Worldwide Delivery
We partner with DHL, FedEx, UPS, Aramex, TNT & other reliable couriers.

Shipping Fees: Calculated at checkout based on destination, product size, and weight.

Delivery Times:

  • Domestic: 3–7 business days
  • International: 5–12 business days (subject to customs clearance)

Tracking:

  • Every order includes a tracking number.
  • Customers are notified via email once the product ships.

Customs & Duties:

  • Import duties, taxes, and customs fees are the buyer’s responsibility.
  • Delivery may be delayed if customs clearance takes longer.

Lost or Damaged Shipments:

  • Report within 48 hours of receipt.
  • We will assist in filing a claim with the courier.

5️⃣ Cookies Policy

What Are Cookies?
Cookies are small files stored on your device to enhance your browsing experience.

Types of Cookies We Use:

  • Essential: Necessary for site operation and security.
  • Analytics: Track usage patterns to improve site experience.
  • Advertising & Marketing: Personalized promotions based on browsing behavior.

Manage Cookies:

  • You can disable or delete cookies through your browser settings.
  • Disabling cookies may affect some website features.

Compliance:

  • We comply with GDPR, CCPA, and global privacy regulations.

6️⃣ Disclaimer

Content Accuracy:

  • We make every effort to provide accurate product information.
  • Availability, pricing, and specifications may change without notice.

Third-Party Links:

  • External links are for convenience.
  • We are not responsible for content or privacy practices of third-party websites.

Limitation of Liability:

  • Eshi’s Heaven is not liable for indirect, incidental, or consequential damages.
  • Liability for any product is limited to the amount paid for that product.