1️⃣ Privacy Policy
Effective Date: 10/09/2025
At Eshi’s Heaven, your privacy is our top priority. This policy explains how we collect, use, and protect your information.
Information We Collect:
- Personal Details: Name, email, phone, address, and account details.
- Payment Information: Credit/debit card, PayPal, or bank transfer information, securely processed.
- Device & Usage Information: IP address, browser type, pages visited, clicks, and other analytics.
- Cookies & Tracking: Cookies, pixels, and similar technologies for website optimization and personalized marketing.
How We Use Your Information:
- Process orders and deliveries.
- Send order updates, invoices, and promotional offers (if opted in).
- Improve website, services, and product offerings.
- Prevent fraud, unauthorized access, and illegal activity.
Data Sharing:
We may share your information with:
- Trusted shipping partners (DHL, FedEx, UPS, Aramex, TNT).
- Payment processors to ensure secure transactions.
- Marketing partners, only if you opt-in.
Your Rights:
- Access, update, or correct personal information.
- Request deletion of personal data.
- Withdraw consent for marketing emails anytime.
Data Security:
We use industry-standard encryption, secure servers, and access controls to protect your data.
Children’s Privacy:
Our website is not intended for children under 13. We do not knowingly collect information from minors.
2️⃣ Terms & Conditions
Welcome to Eshi’s Heaven! By accessing our website, you agree to these terms:
Account Responsibilities:
- You must provide accurate and up-to-date information.
- Keep your password and account details confidential.
Orders & Payments:
- All orders are subject to acceptance and availability.
- Payment options include Visa, MasterCard, PayPal, and Bank Transfer.
- Prices, promotions, and availability may change without prior notice.
Shipping & Delivery:
- We are not responsible for delays caused by customs, weather, or carrier issues.
- Risk of loss transfers to the customer upon shipment for international orders.
Intellectual Property:
- All content, images, logos, and text are the property of Eshi’s Heaven.
- Unauthorized use is strictly prohibited.
Limitation of Liability:
- We are not liable for indirect, incidental, or consequential damages.
- Our liability is limited to the amount paid for the purchased products.
Governing Law:
- These terms are governed by the laws of Bangladesh.
3️⃣ Refund & Return Policy
Satisfaction Guaranteed
Eligibility for Returns:
- Products must be unused and in original packaging.
- Requests must be made within 7 days of delivery.
- Proof of purchase is required.
Return Process:
- Contact our support team via email, phone, or WhatsApp.
- Receive a return authorization.
- Ship the product back using a trusted courier.
- Refunds processed within 5–7 business days after receiving the return.
Exclusions:
- Personalized or perishable items.
- Items damaged due to misuse or negligence.
Refund Options:
- Original payment method or store credit (customer choice).
- Refunds may take longer during holidays or peak seasons.
4️⃣ Shipping Policy
Worldwide Delivery
We partner with DHL, FedEx, UPS, Aramex, TNT & other reliable couriers.
Shipping Fees: Calculated at checkout based on destination, product size, and weight.
Delivery Times:
- Domestic: 3–7 business days
- International: 5–12 business days (subject to customs clearance)
Tracking:
- Every order includes a tracking number.
- Customers are notified via email once the product ships.
Customs & Duties:
- Import duties, taxes, and customs fees are the buyer’s responsibility.
- Delivery may be delayed if customs clearance takes longer.
Lost or Damaged Shipments:
- Report within 48 hours of receipt.
- We will assist in filing a claim with the courier.
5️⃣ Cookies Policy
What Are Cookies?
Cookies are small files stored on your device to enhance your browsing experience.
Types of Cookies We Use:
- Essential: Necessary for site operation and security.
- Analytics: Track usage patterns to improve site experience.
- Advertising & Marketing: Personalized promotions based on browsing behavior.
Manage Cookies:
- You can disable or delete cookies through your browser settings.
- Disabling cookies may affect some website features.
Compliance:
- We comply with GDPR, CCPA, and global privacy regulations.
6️⃣ Disclaimer
Content Accuracy:
- We make every effort to provide accurate product information.
- Availability, pricing, and specifications may change without notice.
Third-Party Links:
- External links are for convenience.
- We are not responsible for content or privacy practices of third-party websites.
Limitation of Liability:
- Eshi’s Heaven is not liable for indirect, incidental, or consequential damages.
- Liability for any product is limited to the amount paid for that product.
